Your Clients Forget. Your SMS Reminders Don't.

No-Shows Are Killing Your Week

You blocked out 10am for a cleaner client. They forgot. You find out at 9:50am when you're already en route. That slot is gone — and you can't always fill it on the day.

For a service business, no-shows aren't just annoying — they're a direct hit to your weekly revenue. If you're seeing even 1–2 no-shows a week, that's $100–300 in lost work. Every week.

An SMS reminder costs you almost nothing and takes the client's memory out of the equation entirely.

How Automated SMS Reminders Work

24-hour reminder — the first catch

Your client gets a reminder the day before. Something like: "Hi [name], we're looking forward to seeing you tomorrow at 10am for your [service]. Reply Y to confirm or R to reschedule." The confirm auto-updates your calendar. The reschedule triggers a rebooking flow.

2-hour reminder — the safety net

Second reminder, closer to the appointment. By now most clients have either confirmed or rescheduled. For those who haven't responded, you've got time to fill the slot or reach out.

Client self-service via reply

No app downloads, no login, no friction. Clients just reply to the SMS. Confirm, reschedule, or cancel — the system handles it and updates your calendar without you touching anything.

Waitlist auto-fill when slots open up

A slot opens up. Rather than you scrambling to fill it, the system texts your waitlist clients who have expressed interest in that time or day. First to reply gets the slot.

Who Gets the Most Out of SMS Reminders

What Adelaide Businesses See

Setup in 2 Days, Not 2 Weeks

We connect to your existing calendar — Google Calendar, Outlook, or your booking software. We configure the reminder rules, write the SMS copy for your approval, and go live. No new apps for your clients to download.

Simple, Predictable Pricing

Most businesses recover the monthly cost in the first week through reduced no-shows alone.

Frequently Asked Questions

Will clients find it annoying?

Two texts per appointment is the sweet spot. Our clients see 40% fewer no-shows without complaints. The key is keeping the copy short, useful, and human — not "REMINDER: APPOINTMENT TOMORROW." We write the copy to sound like you, not a robot.

What if a client replies with something unexpected?

The system handles standard responses: Y, N, R, CANCEL. Anything outside those triggers a flag for you to handle personally. We tune the keyword matching to your client base.

Do clients need to download an app?

No. Plain old SMS. Every phone receives them, no app required. This is intentional — the whole point is zero friction for the client.

Can I customise the message copy?

Yes. We write the initial copy for you based on your business, and you approve or edit it. If you want to change tone, add details, or update the message at any time, just ask.

What if I use a booking system like Calendly or Acuity?

Works fine. We can either use the native reminder feature from your booking platform, or layer our SMS on top for a more customised experience. We'll tell you which approach makes more sense.